terms of service
YES, NÔMADE will change any defective or damaged product, if the reference is not available it will be changed for another or a credit note will be made.
YES, NÔMADE will exchange any defective or damaged product, if the reference is not available it will be exchanged for another one or a credit note will be made.
● NÔMADE invites you to carefully read the description of the items before buying.
● Items must be in their original condition and with their tags. Therefore, they must not be washed, used, without odors, stains, marks or alterations made by the client (for example, hems, clips, etc.).
● In the event that NÔMADE understands that the returned product does not meet the criteria described above, the site has the right not to accept the return or make the exchange. NÔMADE can, then, send the product to the client, without prior consultation, accompanied by the justification and the reason for the refusal, the client must bear the related shipping costs.
● Returns must be made within 14 days from the issue date of your invoice. After this date there are no changes.
● Only one exchange per purchase is accepted.
● If you wish to return an item due to size problems, NÔMADE will replace it with the correct size, and if your size is not available, a credit note will be issued for the equivalent amount.
● The following items cannot be exchanged: underwear, face masks, custom or sale items.
● If you have received a wrong item, please contact our WhatsApp customer service line (+57) 3163159855 to make the respective correction.
● The buyer will be responsible for the shipping cost in the process of exchanging items.
● The return will be made to the address where the initial delivery was made, however, if you want to change the address, please notify our WhatsApp customer service line (+57) 3163159855 with prior notice.