WE WORK WITH YOU AND FOR YOU. THANK YOU NOMADER FOR BELIEVING IN US

SHIPPING COST

Shipping in Colombia is free. International shipments are free for purchases greater than USD 300.

SHIPPING POLICY

NÔMADE makes shipments to all the municipalities of the Colombian territory through SERVIENTREGA that guarantee the security and coverage, so that your purchase arrives to the address you want. For international purchases, NÔMADE ships worldwide through DHL.

The dispatch time for both national and international shipments will be made in a maximum of five (5) working days for PRODUCTS IN STOCK, a period o time that will begin to count from the transportation day to the delivery address; For orders of products in the category PRE-ORDER, the dispatch time will be agreed with the customer according to the complexity and processing time of the garment, a period of time that will begin to count since the transportation day to the delivery address.Once your order has been dispatched, you will receive a confirmation via e-mail, confirming the dispatch and the tracking number. Delivery times counted from the date of dispatch may vary depending on the availability and volume of our shipping partner. During the period mentioned here, NOMADE S.A.S. does not commit to deliver products before the days mentioned.

Delivery times begin to count from the confirmation of payment by our allied platforms, which must approve the transaction according to the analysis of the data, which may take up to one business day. At the moment of payment approval, you will receive an email with the payment confirmation.

Please check that all shipping information is correct at the time of purchase, as for international shipments we will not be able to make address changes once your order has left our factory. NÔMADE will not be responsible for delivery errors when the delivery address indicated in the order is not correct or has omitted information necessary for its location. Deliveries cannot be made on an exact schedule. In case you have any concerns with the delivery of the product you can contact us through our email info@nomade.com.co, or on our website www.nomadesoul.co in the 'Contact' form to check the status of the shipment.

The product may be received and inspected by any person of legal age who lives or is present at the place of delivery, for which the signature on the carrier's waybill will suffice. NÔMADE S.A.S. assumes the reception of the package, and is exempt from any damage or loss of the same.

The customs agents in the different countries make constant inspections to the packages and products in case the product has signs of damage or breakage in its packaging at the time of delivery, you must register it in the carrier's waybill as an observation, take a picture and contact us through our info@nomade.com.co or on our website www.nomadesoul.co in the 'Contact' form.

RETURN AND EXCHANGE POLICIES

YES, NÔMADE will exchange any defective or damaged product, if the reference is not available it will be exchanged for another one or a credit note will be made.
● NÔMADE invites you to read carefully the description of the items before purchasing.

● Items must be in their original condition and with their tags. Therefore they must not be washed, used, without odors, stains, marks, or alterations made by the customer (e.g. hemming, clips, etc.).

● In the event that NÔMADE understands that the returned product does not fit the criteria described above, the site has the right not to accept the return or make the exchange. NÔMADE may, then, send the product to the customer, without prior consultation, accompanied by the justification and reason for refusal the customer shall bear the related shipping costs.

● Returns must be made within 14 days after the date of issue of your invoice. After this date there are no exchanges.

● Only one exchange per purchase is accepted.

● If you wish to return an item due to sizing problems, NÔMADE will replace it with the correct size, and if your size is not available, a credit note will be issued for the equivalent amount.

● The following items are non-exchangeable: underwears, face masks, customized or sale items.  

● If you have received the wrong item, please contact our customer service line WhatsApp (+57)3163159855 to make the respective correction.

● The buyer will be responsible for the cost of shipping in the process of changing items.

● The return will be made to the address where the initial delivery was made, however, in case you want to change the address, please notify with prior notice to our customer service line WhatsApp (+57)3163159855.